FAQs on Fountains and aerators supplied and installed in Ponds, lakes and reservoirs by Heathland Fountains and Aerators Norfolk UKFAQ’s on fountains and aerators

We’ve found that customers for fountains and aerators tend to ask the same questions  before they make a final choice on a fountain or aerator purchase. So in order to make the decision of whether to buy a fountain or aerator or once you’ve got that far, which fountain or aerator for opt for, we’ve put together a few of those questions with answers below to help you decision a little easier. If you need any further assistance or your questions aren’t answers in the list below, please call us on 0800 3891990 or send an email to info@heathlandfountainsandaeration.co.uk, we look forward to helping you find your perfect fountain or aerator.

Do you supply fountains and aerators for self-installation?

All of the fountains and aerators we have available on this website, including the bespoke fountains and aeration options, are available for anyone to install themselves. The smaller fountains and aerators are very easy to install and require very little knowledge but we would suggest that our larger aerators and fountains are installed by ourselves as this will guarantee the performance you require and ensure that everything works smoothly for you.

Will you supply and install your fountains and aerators anywhere in the UK?

Yes, we supply and install our fountain and aeration equipment anywhere in the UK, Ireland and the rest of Europe.

Do you work for commercial and domestic customers?

We have a wide range of customers in the commercial and domestic sectors, so we can offer our fountain and aerator supply and installations services for any private, commercial, public sector and even for industrial uses.

Do you guarantee your fountains and aerators and their installation?

All of the fountain and aerator installation work is guaranteed against defect for a minimum period of 1 year, this period will only increase based on the installation type, as some more complicated installations may have a longer labour warranty period of 2 or even 3 years. All of our fountain and aeration products generally have a 2 year parts warranty, but these guarantees do require the equipment to be returned to our service centre for repair or service. We do also offer an on-site engineer but this would be chargeable outside of any installation warranty.

Why should we choose your fountains and aerators over cheaper ones available online?

In general cheaper fountains and aerators, available online, are imports from the far east, these work and they do what they say on the box, but they don’t have a great shelf life  (most only a year) and generally, they come with no back-up or support. You will also find most of these fountains and aerators are manufactured using cheap pumps that require high maintenance and lots of cleaning, something our fountains and aerators don’t require because of the years of research involved in getting them to run well and operate even in poor conditions.  Our fountains are also more economical to run making them the cheaper option long term and better for the environment as they don’t use so much energy. So although more expensive our fountains and aerators, last longer and cost less to run, some last up to ten years with careful maintenance (maintenance is also minimal).

How often should fountains or aerators be cleaned?

These fountain and aeration units don’t use a traditional centrifugal style pump like many of the cheaper brands, they use high-end technology, which gives sustained performance over long periods of time. This means extremely low maintenance requirements and a huge reduction in blockages from debris such as leaf matter and rubbish.

It is always a good idea to check the grills if you see a reduction in performance but historically the only time we hear from our customers is during the high leaf fall of Autumn, once a year.

We have a lake surrounded by trees, will this cause problems and blockages?

If you have a lake surrounded by trees, we can offer a fountain or aerator with a larger grill. This increases the surface area of the water intake and therefore reduces the suction draw, stopping larger debris from blocking the pump grill.

We can supply an extensive range of aeration and fountain equipment complete with our installation services to domestic and commercial clients throughout the United Kingdom and Europe. For more information and advice about our product range or a bespoke requirement, please email info@heathlandgroup.co.uk, call 0800 3891990.