Frequently Asked Questions
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Frequently Asked Questions
We have found that customers for our fountains and aerators have similar enquiries before they make a final choice on a fountain or aerator purchase. We have put together a few of those questions with answers below to help you decide a little easier.
If you need any further assistance or your questions aren’t answered in the list below, please call us on 01493 801600 or send an email to info@heathlandfountainsandaeration.co.uk. We look forward to helping you find your ideal fountain or water aeration system.
Do you supply fountains and aerators for self-installation?
All of the fountains and aerators we have available on this website, including the bespoke fountains and aeration options, are available for anyone to install themselves. The smaller fountains and aerators are easy to install and require little knowledge; however, we would suggest that our larger aerators and fountains are installed by ourselves as this will guarantee the performance you require and ensure that everything works smoothly for you.
Will you supply and install your fountains and aerators anywhere in the UK?
Yes, we supply and install our fountain and aeration equipment anywhere in the UK, Ireland and the rest of Europe as well as Asia and the rest of the world.
Do you work for commercial and domestic customers?
We have a wide range of customers in the commercial and domestic sectors. We can offer our fountain and aerator supply and installation services for any private, commercial, and public sector or for industrial uses.
Do you guarantee your fountains and aerators and their installation?
All of the fountain and aerator installation work is guaranteed against defect for a minimum period of 1 year, this period will only increase based on the installation type, as some more complicated installations may have a longer labour warranty period of 2 or even 3 years. All of our fountain and aeration products generally have a 2-year parts warranty, but these guarantees do require the equipment to be returned to our service centre for repair or service. We do also offer an on-site engineer but this would be chargeable outside of any installation warranty.
Why should we choose your fountains and aerators over cheaper ones available online?
In general cheaper fountains and aerators, available online, are imports from the Far East. While these work and they do what they say on the box, they don’t have a great shelf life (most only a year) and generally, they come with no back-up or support. You will also find most of these fountains and aerators are manufactured using cheap pumps that require high maintenance and lots of cleaning, something our fountains and aerators don’t require because of the years of research involved in getting them to run well and operate even in poor conditions. Our fountains are also more economical to run making them the cheaper option long-term and better for the environment as they don’t use so much energy. So although more expensive, our fountains and aerators last longer and cost less to run, with some lasting up to ten years with careful maintenance (maintenance is also minimal).
How often should fountains or aerators be cleaned?
These fountain and aeration units don’t use a traditional centrifugal-style pump like many of the cheaper brands. They use high-end technology, which gives sustained performance over long periods of time. This means extremely low maintenance requirements and a huge reduction in blockages from debris such as leaf matter and rubbish.
It is always a good idea to check the grills if you see a reduction in performance but historically the only time we hear from our customers is during the high leaf fall of Autumn, once a year.
We have a lake surrounded by trees, will this cause problems and blockages?
If you have a lake surrounded by trees, we can offer a fountain or aerator with a larger grill. This increases the surface area of the water intake and therefore reduces the suction draw, stopping larger debris from blocking the pump grill.
We can supply an extensive range of aeration and fountain equipment complete with our installation services to domestic and commercial clients throughout the United Kingdom and Europe. For more information and advice about our product range or a bespoke requirement, please email
info@heathlandgroup.co.uk, or call
01493 801600.
What aeration system is best for deep water applications?
We suggest that for deep water applications a diffused aeration system is implemented. Diffused aeration systems circulate the entire water column preventing thermal stratification. The two best systems we offer for deep water solutions are the
OxiAir HD® and the
SolarAir solar aeration system®.
What aeration system is best for shallow water applications?
What industrial sectors do you cover?
Our chosen industrial aeration range is designed to be adaptable to any application, this means we will work within any sector. This includes; Wastewater Treatment Facilities, Irrigation Reservoirs, Commercial Contractors and many more. We can customise our systems to suit any individual application.
